Best Western Plus Big America

Everything was clean and in working order. Parking was readily available and the breakfast was good. They were great about our two dogs, who are big, but really sweet.

The breakfast was delicious and not the usual continental. You had eggs, omlettes, sausage, breakfast potatoes and everything else imaginable. Also the staff was excellent. The lady working the breakfast area was showing me the offerings and made suggestions for breakfast sandwiches and other combinations. She was also great with other customers as she made her way through the dining room and was checking on tables and making sure they were happy. Also, she cleaned tables in a timely manner and kept the floors clean. Saturday was extremely busy and she never missed a beat. I also must mention the front desk staff were extremely friendly and helpful. We asked for extra regular coffee pods for our room and the young lady was really eager to accommodate our request. She was also very polite and greeted us with a warm and welcoming smile every morning. We were in town for 3 nights visiting family and every time she saw us she made me feel like she remembered me with her sincere personality. Also the room attendant staff is excellent. The room was cleaned extremely well and all the ladies were happy and friendly. You have a great staff at this location and we will continue to visit this location in the future. The only negative thing I can say is the location is close to some undesirable properties. What I mean is the shopping center next to you has so much graffiti on the building that is visible when entering the property from the south side. Perhaps you could call the city and ask them to be more proactive at painting over it. I know you don’t really have any control over the location but the things that you do have control over are excellent. Thanks so much for working hard and making guests feel welcome in a clean and friendly environment. Since, Rebecca Edwards

It’s was a little bit run down but the bed was super comfortable

The room was spacious, with comfortable beds. Breakfast was enjoyable. Nice pool and hot tub, with a clean shower on site, open late in the evenings. Welcoming and responsive front desk staff.

we stayed here one night on our way from Los Angeles to San Francisco, nice area, great staff, good breakfast (eggs and sausages in addition to traditional waffle based American breakfast), clean rooms, equipped with every essential needs. comfortable mattresses and pillows. free parking onsite. there is also heated outside pool and jacuzzi but we didn’t try as it was rather cold