Best Western Plus Big America

The hotel is ideally located in Santa Maria (as central as can be in such a town) and offers free parking. There was also a pretty decent breakfast, including a waffle iron and some fresh fruits. These remain accessible in the lobby 24/7, as well as tea bags and some other amenities, which is a huge plus compared to all other hotels we stayed in (apparently customers are not supposed to drink tea in their rooms). The staff was also friendly and pleasant, and the room was huge and offered plenty of storage space, along with a comfy bed.

Everything was clean and in working order. Parking was readily available and the breakfast was good. They were great about our two dogs, who are big, but really sweet.

The room was spacious, beds were very comfortable with good number of pillows, bathroom was well cleaned and walk-in shower was great for handicapped, the breakfast was wonderful and the gal who worked so hard to keep the breakfast fully supplied, Roxanne, was a delight. She worked very hard, was helpful and very friendly. All in all, we liked our stay a great deal!

The breakfast was delicious and not the usual continental. You had eggs, omlettes, sausage, breakfast potatoes and everything else imaginable. Also the staff was excellent. The lady working the breakfast area was showing me the offerings and made suggestions for breakfast sandwiches and other combinations. She was also great with other customers as she made her way through the dining room and was checking on tables and making sure they were happy. Also, she cleaned tables in a timely manner and kept the floors clean. Saturday was extremely busy and she never missed a beat. I also must mention the front desk staff were extremely friendly and helpful. We asked for extra regular coffee pods for our room and the young lady was really eager to accommodate our request. She was also very polite and greeted us with a warm and welcoming smile every morning. We were in town for 3 nights visiting family and every time she saw us she made me feel like she remembered me with her sincere personality. Also the room attendant staff is excellent. The room was cleaned extremely well and all the ladies were happy and friendly. You have a great staff at this location and we will continue to visit this location in the future. The only negative thing I can say is the location is close to some undesirable properties. What I mean is the shopping center next to you has so much graffiti on the building that is visible when entering the property from the south side. Perhaps you could call the city and ask them to be more proactive at painting over it. I know you don’t really have any control over the location but the things that you do have control over are excellent. Thanks so much for working hard and making guests feel welcome in a clean and friendly environment. Since, Rebecca Edwards

Comfortable room with two double beds (very good beds) Breakfast was good Plenty of parking Reception was very friendly